Payment protection.

Employers pay VAs directly using whatever method they agree on - we don't process the payment. That's why our protection focuses on vetting, mediation, and consequences rather than holding funds:

• Verified Employer review. Employers are manually reviewed before they can post roles. Hiring and Scale employers go through additional verification and receive a Verified badge VAs can see in messages.
• Dispute mediation. If you email support@hirebyvoice.com, we will read both sides of the story and propose a resolution. We respond within 24 hours.
• Account removal for non-payment. Employers who refuse to pay for completed work are removed from HireByVoice and their roles are taken down.
• Public consequence. Removed-for-non-payment is recorded internally so the same person can't come back under a new account.

We're honest about the limits so you can plan accordingly:

• We don't hold escrow. Payment goes directly between you and the employer. We can't freeze or release funds we don't hold.
• We can't force payment. If an employer disputes the quality of your work in good faith, we can't demand they pay - we'll mediate, but the final agreement is between you two.
• We can't recover money sent to a scam method. If you sent crypto, gift cards, or wired money to an employer (red flag - never do this), that's outside our reach.

• Ask for weekly pay during your first month. It limits your risk if the employer turns out to be unreliable. After a month of clean payments you can switch to bi-weekly or monthly if you both prefer.
• Use a real payment method. PayPal, Wise (TransferWise), Payoneer, and bank transfer all leave a paper trail. Avoid crypto, gift cards, or “deposit-this-then-withdraw” schemes - those are scams.
• Look for the Verified badge. Hiring and Scale employers have been additionally vetted. Their badge shows next to their name in your inbox.
• Trust your gut on red flags. Pay-to-train, “send us your bank login,” pressure to start before signing anything, promises of impossibly high pay - all classic scam patterns. Walk away and email us; we'll investigate.
• Send a brief invoice every week. Even a one-line message like “hours worked Aug 5-9: 22 hrs at $7/hr = $154” gives you a record both sides agree to.

1. Try to resolve it directly first. Most disputes are misunderstandings - hours not logged clearly, deliverable scope mismatched, late approval. A polite message often resolves it.
2. If that fails, email support@hirebyvoice.com. Include: the employer's name, the role title, dates worked, agreed pay rate, what was delivered, and any messages between you. Screenshots help.
3. We respond within 24 hours. We'll contact the employer separately, hear their side, and propose a resolution. Most disputes settle within a week.
4. If the employer is at fault and refuses to pay for completed work, we'll remove their account and post a notice on their previous roles so other VAs are warned.