Arwin Jay Gumagay

Results-driven Virtual Assistant with 5+ years of experience in technical support, customer service, and operations coordination. Proven track record of resolving 1,000+ customer issues monthly with a 95% satisfaction rate, managing high-volume dispatch workflows, and processing Medicaid recertifications with 95–100% accuracy. Known for staying calm under pressure, communicating clearly across teams, and delivering reliable results in fast-paced remote environments. Open to both freelance projects and full-time remote opportunities.