Mattew Jon San Agustin

Six years in remote operations and customer support for U.S. companies across insurance, telecom, and logistics. The numbers: ranked #1 out of 60 agents, 96–98% QA scores for 17 straight months, near-perfect first-contact resolution. That track record means three things for you. One, I perform — consistently, not as a fluke. Two, I adapt fast — three different industries, same result every time, so you're not stuck training me for months. Three, I've worked both high-volume customer support and executive-level VA work, so I flex into whatever the role actually needs.