Neil Ivan Estrada

> Hi, I'm Neil Ivan Hernando Estrada, a Licensed Professional Teacher with 2 years of healthcare customer service experience in the BPO industry. I specialize in health insurance support, claims and billing inquiries, provider searches, appointment follow-ups, and HIPAA-compliant customer service. I'm known for my strong communication skills, empathy, and ability to resolve concerns efficiently. I'm currently seeking a customer service, healthcare support, or virtual assistant role where I can contribute my experience and continue to grow professionally.