Karlo Espiritu Santo

Customer Service Representative with experience handling customer inquiries, resolving concerns, and providing excellent support through phone, email, and chat. Skilled in communication, problem-solving, conflict resolution, and customer relationship management. Completed sales-related training through Udemy, gaining knowledge in sales techniques, customer engagement, and building strong client relationships. Proficient in Kustomer, CRM systems, Slack, Microsoft Office, Zoom, Google Meet, Loom, and Gearbox. Dedicated to delivering positive customer experiences and contributing to team success.