Kathy Pugay

I’ve spent the last three years working in the BPO industry, mostly focused on sales and customer service calls. For the past eight months, I’ve specialized in appointment setting, where I’ve consistently exceeded targets and supported lead generation efforts. The thing I’m best at is clear, persuasive communication that builds trust quickly. The role I’m looking for next is a client‑facing position where I can apply my appointment‑setting, Customer Service and lead generation skills.