Florence Loteriña

I have three years of BPO experience, including healthcare customer service at Carelon Global Solutions. I assisted members with eligibility, benefits, claims, and provider inquiries while ensuring HIPAA compliance and delivering accurate, compassionate support. I am detail-oriented, a strong communicator, and committed to providing excellent patient and member experiences. I'm seeking a healthcare support role where I can contribute my customer service skills and continue growing in the healthcare industry.