Nissa Pulusan

I have over 5 years of experience in customer service and technical support, supporting customers through phone, chat, and email in the telecommunications and e-commerce industries. My expertise includes troubleshooting technical issues, resolving billing and account concerns, managing customer inquiries, and providing administrative support such as data entry, email management, and documentation. My strengths are communication, problem-solving, attention to detail, and delivering excellent customer service. I am proficient with tools such as Salesforce, Google Workspace, Microsoft Office, Outlook, Slack, and Zoom, and I quickly adapt to new systems and processes. I am currently seeking a remote role as a Customer Service Representative, Administrative Assistant, or Virtual Assistant, wh