Winona Guallar

Throughout my career, I have gained experience in customer service, appointment setting, lead generation, digital marketing, and administrative support. I have worked with clients across different industries, assisting customers, qualifying leads, scheduling appointments, and providing excellent support through phone, email, and chat. As a Spanish-English bilingual professional, I have also communicated effectively with Spanish-speaking clients, helping resolve concerns while building strong relationships through empathy and professionalism. In my previous roles, I developed strong communication, organizational, and problem-solving skills. I have experience using CRM systems and healthcare platforms such as Salesforce, eClinicalWorks, and Practice Fusion, allowing me to efficiently manage