April Palanca

am a customer service and administrative professional with over 10 years of experience in the BPO industry. Most recently, I worked at GoGoGrandparent as a Customer Support Representative, assisting elderly customers with complex needs requiring patience, empathy, and problem-solving. I handled frustrated or confused customers by providing clear communication and effective support to ensure positive outcomes. Prior to that, I worked for three years as an Executive Assistant at Cyber Defense Magazine, where I managed scheduling, communications, coordination, and daily administrative operations. Across both roles, I developed strong communication, organization, multitasking, and customer care skills. I am reliable, detail-oriented, and experienced in supporting both customers and executives