Jenina Colette Jabao

Hello, my name is Jenina Colette Jabao,and I have over 10 years of experience in customer service, operations, and healthcare support. For the past several years, I have worked in the healthcare industry as a Customer Service Representative and Laboratory Support Specialist, assisting patients, healthcare providers, and clinics with laboratory testing inquiries, appointment coordination, billing concerns, insurance-related questions, and test result follow-ups. I take pride in helping patients navigate their concerns while providing clear communication, empathy, and excellent service. What I am great at is building rapport with patients, resolving issues efficiently, and managing high-volume communications. I am currently looking for a healthcare customer service role.