Erika Alvyn Banaag
Caloocan City, PhilippinesResourceful Customer Support Specialist with 9 years of remote experience, including 3 dedicated years specializing in high-volume US Shopify e-commerce operations. My Core Expertise: • Shopify & Logistics: 3 years navigating Shopify backend daily to track delayed shipments, manage returns/refunds, handle accounts, and coordinate with suppliers. • Multi-Channel Support: Highly skilled in phone support, emails, and live chat, delivering clear, empathetic, and professional communication. • Operations & Tools: Proficient in documenting data, tracking order cycles, and utilizing helpdesk systems, Slack, and Google Workspace to streamline workflows. Fully equipped with a quiet home office, high-speed fiber internet, and 100% ready for long-term US graveyard shifts.