E-commerce Customer & Community VA for Bloom & Branch

Hi there! I'm Elara Vance, founder of Bloom & Branch Botanicals, and we're an artisan e-commerce shop specializing in beautiful plants and unique home decor. We're growing, especially with peak season approaching, and I'm looking for a friendly, detail-oriented Virtual Assistant to help us keep our community blooming! Your main role will be to manage customer service inquiries through email and chat, ensuring our customers always feel heard and happy. You'll also be key in scheduling engaging social media posts and actively interacting with our wonderful online community. This is a fantastic opportunity to make a real impact on our brand presence and customer satisfaction, all while helping us scale efficiently without needing to bring on full-time staff right now. If you love plants, decor, and connecting with people, you'll fit right in!